Allow me to share with you the delights of a telephone conversation I had yesterday in work. I had just completed a travel bulletin on one of the BBC local radio stations, giving out the number that people can call if they spot any traffic problems. As is frequently the case, as soon as I'd finish the phone rang. I answered it.
Oooh, I hope you can help. Can you put me through to someone who could tell me how to get a copy of a show that was broadcast last thursday?'
'No, I can't put you through, we're in a different building, but do you have access to the internet?' I was expecting a straight 'No' here, but was surprised,
'OK, good. So all you need to do is to go onto the radio station website and there is a listen again function on there.'
'Oh. OK. So.....'
'All you need to do is go to www dot b b c dot co dot uk forward slash.....'
'Erm.....b b c dot....co...dot....uk......forward....just type forward?'
'No. Forward slash.'
'How do I spell it? f....o...'
'No. Forward slash. On the keyboard....the small diagonal line on the keyboard. The one leaning to the right at the top?'
By this point my colleague was doubled over in the corner of the room.
'oh.....ok, forwards slash ....'
'Yes, forward slash Liverpool. Then follow the link from there. OK?'
I'd like to say she sounded confident when she said thank you and good bye, but I'm guessing she's still trying to find a key on her computer with 'forward slash' written on it, in very small letters. I couldn't think of any other way to explain it though! Could you?